AdminCathy Conrad (Customer Service Director for Studio Helper, Studio Helper)

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  1. 8 votes
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      3 comments  ·  Suggestions » Money  ·  Flag idea as inappropriate…  ·  Admin →

      Hi Orman,
      Hi, I am here. :-)

    • 131 votes
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        30 comments  ·  Suggestions » Remote Services  ·  Flag idea as inappropriate…  ·  Admin →

        Hi Alicia,
        Not at this time, no. I'm not sure if we have touched on that to consider it yet.

        It is on hold at the moment. No ETA on when it will be live.

        We are still working on it. We do not have an ETA as of yet.

        Hi Choi, not yet. We are still working on the inside of the app. Hopefully it will be available as we get our upgrades launched.

      • 40 votes
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          2 comments  ·  Suggestions » Money  ·  Flag idea as inappropriate…  ·  Admin →

          Third party billing is not what it sounds actually. Third party billing is actually an option for ACH payments. It is not an option for choosing a grandparent to send invoices to. For a grandparent or event a divorced parent to pay for lessons, you must make them a parent and primary billing contact. I will change the heading on this to be more clear.

        • 64 votes
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            4 comments  ·  Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

            We are working on it now. We are actually working on a lot of updates at the moment and will be live soon.

          • 3 votes
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              7 comments  ·  Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

              Choi please direct your comments to support@studiohelper.com for continuing questions. We are happy to work with you in that environment.

            • 4 votes
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                6 comments  ·  Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

                Hi Choi,
                Actually when you use the open enrollment form, and it puts the event on the calendar, that event shows on everyone's calendar. If the teacher, parent or student clicks on the calendar tab and it shows the main calendar, if there is an open enrollment within that week, it will show them. At that point the parent and/or student can then click the event and then click on view, they can see the details of the event and can register if they wish. The sidebar and/or banner is a good idea but please note that they can in fact see the open enrollments now.

                Hi Choi,
                Once you make an enrollment form, it puts that event on the calendar and will show to all students regardless of their permissions. Let's say you want an open event next month. The students will see it if they scroll through the calendar. But you can also send out like an email newsletter listing all open enrollments so everyone knows ahead of time. We are working on upgrades and this is a good idea to have the available classes in the sidebar.

              • 2 votes
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                  2 comments  ·  Suggestions » Money  ·  Flag idea as inappropriate…  ·  Admin →

                  Some students are minors, therefore cannot be a primary billing contact. There are some studios who only have minor children, divorced parents or remarried parents so you have to determine who is the primary billing contact for that child. We would be happy to explain anything you need through support@studiohelper.com. Not in the suggestions area. :-)

                • 10 votes
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                    planned  ·  2 comments  ·  Suggestions » Money  ·  Flag idea as inappropriate…  ·  Admin →

                    Leah, you should have a vote button just under the total numbers of votes on the left hand side when viewing ideas....

                  • 22 votes
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                      5 comments  ·  Suggestions » Money  ·  Flag idea as inappropriate…  ·  Admin →

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